إدارة الجوده الشامله ( TQM )

ادارة الجودة الشاملة  (TQM)

Total Quality Management

Program Description

TQM is an approach, which allows an organization to utilize all its resources effectively towards delighting its customers, thereby providing a sustainable competitive global market. The course also examines QM performance
Improvement techniques to each and every process and operation within an organization. It successfully employs
business and leadership strategies to transform the organization. In today’s world, it is not enough to catch up on quality-survival demands that an organization continually improves its performance just to stay competitive

Program Objectives

To enhance trainee's awareness of the quality concepts, theory, tools, techniques of quality improvement, and what's six sigma
To enable trainees to select, apply and recommend appropriate quality tools and techniques to all activities in the business or organization
To enable trainees to understand the Strategic Quality Planning.
Analyze the contribution to quality of the tools and techniques in design and production
Understand and develop the relationship between an organization and its suppliers

Program Outlines

Quality Concepts
Quality Definitions
Quality Dimensions
Quality Management Spheres
Implementation Obstacles of QM
2. Customer Satisfaction
Who is the Customer?
Customer-Driven Quality
C.R.M
3. Strategic Quality Planning
Leadership for Quality
Quality as a Strategy
Quality Strategy Process
Quality and Price/Cost/Productivity/Profit
4. Quality Theory
Deming’s14 Points
Juan's theory
Ishikawa & Feigenbaum’s theory
Crosby & Taguchi’s Theory
5. Performance Measures
Quality Measures
Typical measurements
Quality Cost as a measure
Collection System Design
6. Quality Improvement Tools
Quality Cycle (PDCA)
Ishikawa’s Basic Tools of Quality
New Tools for Improvement
The Five Ss
7. Quality Management Techniques
Quality Function Deployment (QFD)
Benchmarking to Identify Improvement
Improvement by Quality Circle
8. Lean – Six Sigma
6Sigma concept
6Sigma Levels
6Sigma as Improvement Methodology

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